General:

About us

Desirable Needs is an upcoming sex toy website that offers some of the newest and most innovative sex toys. We carry lots of different items to make sure our customers can find exactly what they are looking for.

Safe and Secure:

At Desirable Needs we believe that shopping for sex toys and other items should be both fun and safe, therefore our site provides a very secure method of payment. We do not store customer's credit card information on our server and are tested by an independent third party to verify security.

We also never sell or share ANY of our customer's information, keeping your online shopping experience completely private as well as automatically offering discreet billing and shipping on every purchase.

We hope you enjoy your shopping experience with Desirable Needs and if you have any questions, comments, or concerns please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 408-990-5409. We dedicated to listen to our customers' needs.

Can I order over the phone?

Yes, we do accept orders over the telephone. To expedite our service, it is most helpful if you have the product number or name and description of the item you wish to purchase written down so that our representative can easily locate it. You can find the number right under the name of the product on the page. To order by telephone, call 408-990-5409, 24 hours a day, seven days a week. . If for any reason we are unable to get to your call please leave us a message with your name, number and a short detail message of the item you are looking for and we will return your call.

What payment methods do you accept?

We accept payment by credit card (Visa, MasterCard).

Can I have my order shipped C.O.D.?

No, we do not ship by C.O.D. We must receive full payment for an order before we will process it.

SHIPPING:

Will my shipment be packaged discreetly?

Absolutely! All orders are shipped in a completely plain box. Your package will not bear any external markings that will give away the nature of your order. You will receive an invoice inside the package.

Who is sending my order to me?

Desirable Needs uses multiple distributors, similar to other large retail websites. If your order consists of more than one item, it is possible that your order may be shipped in multiple packages depending on availability of items at each distributor, or the products you select. You will see a screen during your checkout that outlines your shipping costs and options.

What do I do if my package has been damaged?

Our boxes are sealed shut. If you receive a package that looks like it has been opened, this means your order has been tampered with while in possession of the shipping company. If you like, you can refuse delivery and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of the shipper and not us.

How can I find out when my order will arrive?

You can track your order with your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive. If contacting the shipping company does not help, contact us.

Things to consider with Express Shipping options.

Most orders are shipped the same day, however some items require special processing or are manufactured on an as ordered basis. These items will ship express as soon as they are available. Orders placed after 3:00pm EST will not be processed for shipping until the following work day. Orders placed on Saturday or Sunday are processed the following Monday.
 Storms and other events outside of our control may hamper shipping of orders. Please check your order status with the shipper in these cases.

RETURNS:

Return Policy

For sanitary purposes, ALL SALES ARE Final. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please contact us first for return authorization. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30-day return period. 

If you do not follow all of the instructions on this page you may not be refunded at all or may incur a 25% restocking fee. Without prior approval DesirableNeeds.com does not reimburse for return shipping costs. If you need a replacement immediately, contact us immediately for instructions. If you feel the item was not as advertised, please email us with the product number and let us know what the discrepancy is. We will issue a refund if the product is not as advertised or described on our site. We appreciate your help bringing any discrepancies to our attention. If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return. In your return package please include: 

The packing slip, A note telling us what the problem was, and A note stating whether you would like a refund or an exchange for another item. If you do not include a note, you may not be refunded! Please allow up to 3 weeks to receive your replacement or refund. We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services. If you have further questions or problems, please Contact Us.

Can I contact you by telephone?

Yes, you can reach a customer service representative 24 hours a day, seven days a week. If for any reason we are unable to get to your call please leave us a message with your name, number and a short detail message, and we will return your call. Call 408-990-5409

What if I get notified of an order I did not make?

Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card will be credited. Please refer to our return policy if you have questions concerning refunds on merchandise ordered.